Privacy Policy

Last updated: 1 March 2026

1. About this policy

InLife Disability Support (ABN 46 690 576 099) takes your privacy seriously. We follow the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), the Health Records Act 2001 (Vic), and the NDIS Act 2013 (Cth). This policy explains what information we collect, why we collect it, and how we keep it safe.

2. What we collect

Depending on whether you are a participant, family member, referrer, or job applicant, we may collect:

Your details: name, date of birth, address, phone number, and email.
NDIS information: participant number, plan details, funding categories, service agreements, and coordination records.
Health and disability information: diagnosis, relevant medical history, allied health assessments, behaviour support plans, and medication records.
Emergency contacts: names, phone numbers, and relationships of people you nominate.
Employment information: for staff and applicants, including resumes, qualifications, Working With Children Check and NDIS Worker Screening Check details, and payroll records.
Website data: cookies and analytics that tell us how people use our site, plus anything you submit through our online forms.

3. How we collect it

We collect information directly from you or your authorised representative wherever possible. That happens through:

Referral forms and intake processes
Planning meetings and service agreement discussions
Phone calls, emails, and face-to-face conversations
Our website forms (contact, referral, and job applications)
Third parties with your consent, including doctors, hospitals, other providers, the NDIA, and Local Area Coordinators

4. What we use it for

We use your information to:

Deliver your supports: assess your needs, build support plans, provide services, and coordinate your care.
Meet NDIS requirements: process claims, report to the NDIA, comply with the Quality and Safeguards Commission, and manage plan funding.
Stay in touch: contact you about your services, answer your questions, and send relevant updates.
Maintain quality and safety: monitor how we are doing, investigate incidents, handle complaints, and keep improving.
Follow the law: meet our obligations under the NDIS Act, Privacy Act, disability services legislation, and workplace laws.
Manage employment: assess job applications, keep staff records, and meet employer obligations.

5. Who we share it with

We only share your information when it is necessary and appropriate:

The NDIA and NDIS Quality and Safeguards Commission, as required for reporting and compliance.
Other providers involved in your care, with your consent, so everyone is on the same page.
Doctors, hospitals, and allied health professionals when it is needed for your health and safety.
Government agencies where the law requires it, including mandatory reporting.
Plan managers and support coordinators named in your NDIS plan.
Our professional advisors (legal, accounting) under strict confidentiality.

We never sell, rent, or trade your personal information. We do not share it overseas unless the law requires it or you give us clear consent.

6. Australian Privacy Principles

We comply with all 13 Australian Privacy Principles. In particular:

We only collect what we reasonably need (APP 3).
We take reasonable steps to keep information accurate and up to date (APP 10).
We protect information from misuse, loss, and unauthorised access (APP 11).
We destroy or de-identify information when we no longer need it, subject to legal retention requirements (APP 11.2).

7. Your rights

You can:

See your information: request a copy of what we hold about you at any time.
Fix mistakes: ask us to correct anything that is wrong, incomplete, or out of date.
Withdraw consent: if we rely on your consent to collect or use information, you can withdraw it. This may affect the services we can provide.
Make a complaint: if you are unhappy with how we have handled your information, contact us directly or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. How we keep it safe

We protect your information with:

Secure, password-protected systems with role-based access controls.
Encrypted data transmission for everything submitted through our website.
Locked storage for any paper records.
Regular staff training on privacy, confidentiality, and data handling.
Breach response procedures, including notification to the OAIC and affected people when required under the Notifiable Data Breaches scheme.

9. Cookies and analytics

Our website uses cookies and analytics tools to improve your experience and help us understand how the site is used. These collect non-identifying information like browser type, pages visited, and time on site. You can turn off cookies in your browser settings, but it may affect how some parts of the site work.

10. Get in touch about privacy

If you have questions about this policy, want to access or correct your information, or need to make a privacy complaint, contact our Privacy Officer:

Email: privacy@independentlife.au
Phone: 03 7056 6625
Post: Privacy Officer, InLife Disability Support, Australia

We respond to all privacy enquiries within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.